If you require a special vehicle for pickup or delivery, you can select this directly from FreightExchange. This way, the depot can allocate the requested vehicle to pickup or deliver your freight.

When you are entering your freight details, there is a new drop list which details all specialty vehicles. When you select the specialty vehicle type that you require, quotes from all carriers that provide that vehicle type will be displayed. 

TABLE OF CONTENTS

• Selecting a specialty vehicle type on a new quote
• Updating specialty vehicle type on an existing Quote
• Requesting a specialty vehicle for a consignment already in transit

Step-by-Step Guide

Refer to the following guide detailing how to select the tail-lift for your pickup/delivery requirements when requesting new quotes and, what you need to do to update an existing quote. 

Selecting a specialty vehicle type on a new quote

1. From the drop down, choose the vehicle type based on your requirement in the Origin and/or Destination field. 
2. Click "Confirm" 
3. Select your preferred carrier
   
   

Updating specialty vehicle type on an existing Quote

If you already have a quote and need to update the tail lift requirement, go to the Quote page:

1. Click the Edit button
2. From the drop down, choose the vehicle type based on your requirement in the Origin and/or Destination tab.
3. Click "Save".
4. The carriers available may change after you select this. You can click Edit on the carrier column and select your preferred carrier if it is available from the list.

Requesting a specialty vehicle for a consignment already in transit

If freight is already in transit, you have the option to raise an enquiry through the portal.

1. On the Track page, click the Need Help button
2. Select "1. Operations Enquiry" in the pop-up window then add your instruction or request.

Our team will receive the ticket and check with the carrier. The team will respond to you within one business day.

Please note: this request is subject to carrier approval, and there will be an additional fee.