All Carrier Surcharges

TABLE OF CONTENTS

Introduction


Freight surcharges refer to the additional fees added to a shipment by the carrier to compensate for extra expenses involved in additional handling or special service.


The FreightExchange platform displays all applicable fees and surcharges up front to avoid nasty surprises. It's not always clear how and when surcharges are applied so we've compiled this guide to help you avoid them.


FEDEX/TNT Domestic


Surcharge DescriptionFees 

Manual Handling Fee

Applies on items which are not compatible with TNT's sortation system and require manual handling due to:

$15.50/item
•Size & Weight
-Unusually large items
-Unusually heavy items
-Unusually small items
-Unusually light items

Length <200mm or >1200mm and/or
Width <100mm or >600mm and/or
Height <15mm or >800mm and/or
Diagonal Length >1200mm

 

Weight <250g or >30kg


•Fragility (including glass)


To get the correct quoted amount when sending fragile items kindly choose "Fragile" under the PACKAGING type

Avoid putting "Fragile" sticker or Handle with Care note if your item/s are not fragile. Otherwise, TNT will charge you Manual Handling Fee. 
•Fluids & Wines
To get the correct quoted amount when sending  fragile items kindly choose "Fluids/Wines" under the PACKAGING type
•Poor packaging (including where the parcel is unstable due to poor weight distribution)


How to properly packaged your freight

√Consolidate multiple items into a box or pallet

√Ensure packaging is strong and secure


•Unusual shape (including tubes, rolls, flat pack items)


How to properly packaged unusual shape items?

√Always place unusually shaped items in a firm and secure cardboard box 

√Use triangular mailers in place of mailing tubes / cylinders


If you can't avoid sending items packed in a roll kindly use "Roll/Wrap/Bag"under the PACKAGING type 

Dangerous Goods (Road Express) 

Fee will apply per consignment consigned under the same consignment note where that consignment contains Dangerous Goods. Dangerous goods are substances and articles that have explosive, flammable, toxic, infectious or corrosive properties

$69.00/consignment

Manual Consignment Note Fee (MC)

Consignment Note is a document that shows the details of goods that have been sent from a seller to a buyer, and that travels with the goods (this is most commonly known as labels). In the case that sender failed to attached the labels, the carrier will generate the label either using our online shipping tools or completed by hand. Thus, manual consignment note will apply.

$28/consignment

Book-In Request Fee 



A fee per shipment (per consignment note) for each request to defer the delivery date/time beyond the standard transit time
$40 per request
Book-In Storage Fees (ST1, ST2)

A fee applies per shipment (per consignment note), per day, for storing the shipment prior to the deferred delivery as follows:

Day 1 to Day 2: No Book-In Storage fee will be applied for the first two days.

* Day 1 is the next business day after we receive the shipment at the destination FedEx station.

(ST1) Day 3 and Day 4: storage fee 


(ST2) Day 5 onwards: storage fee


These fees are in addition to any other applicable surcharge or fee in relation to each request to defer the delivery date/time beyond the standard transit time.

$50 per shipment (per consignment note), per day.


$75 per shipment (per consignment note), per day.

Residential Pickup & Residential Delivery


Residential address’ means a home or private residence, including locations where a business is operated from the home or private residence, and/or a shipment in which the shipper has designated the delivery/pickup address as residential

***Farms, and Apartment are considered Residential 


$6.6/resi origin

$6.6/resi destination

Heavyweight Residential Pickup (RP1); Heavyweight Residential Delivery (RD1)

Fee per consignment for pick up from or deliver to a residential address with a chargeable weight of 30kg and over, but less than 100kg.


This fee will be applied in addition to any other fee or surcharge in relation to the consignment, including the existing Residential Delivery Fee (RSD) and/or Residential Pickup Fee (RSP) of $6.60 per consignment for delivery to and/or pickup from a residential address

$69.00/consignment
Heavyweight Residential Pickup (RP2); Heavyweight Residential Delivery (RD2)

Fee per consignment for pick up from or deliver to a residential address with a chargeable weight of 100kg and over.

This fee will be applied in addition to any other fee or surcharge in relation to the consignment, including the existing Residential Delivery Fee (RSD) and/or Residential Pickup Fee (RSP) of $6.60 per consignment for delivery to and/or pickup from a residential address

$224/consignment

Re-Delivery Fee (RED)

Fee applies where an initial attempt to deliver a consignment fails and is returned to our depot for further processing requiring a subsequent delivery or customer pick-up.$23
Service Offer Surcharge

surcharge applies to 9:00 Express, 10:00 Express, 12:00 Express, Overnight Express, and Time Critical Next Flight (Sameday Nationwide) services.




surcharge applies to Time Critical - Failsafe services.


9.4%



6.9%

Oversize Freight (OS0): 1.50 to 1.99 metres

Oversize freight where any one dimension (length, height or width) exceeds 1.49 metres.

$16.00

Oversize Freight (OS1): 2.00 to 2.99 metres

Oversize freight where any one dimension (length, height or width) exceeds 1.99 metres.

$35

Oversize Freight (OS2): 3.00 to 3.99 metres

Oversize freight where any one dimension (length, height or width) exceeds 2.99 metres.

$46

Oversize Freight (OS3): 4.00 to 4.99 metres

Oversize freight where any one dimension (length, height or width) exceeds 3.99 metres.

$286.50

Oversize Freight (OS4): 5.00 to 5.99 metresOversize freight where any one dimension (length, height or width) exceeds 4.99 metres.

$516.00

Oversize Freight (OS5): 6.00 metres and greater

Oversize freight where any one dimension (length, height or width) exceeds 5.99 metres.

$687.00

Remote Area Pickup (RMP)Pick-up from a remote area within Australia. Click here to view a list of our Remote Areas.$35
Remote Area Delivery (RMD)Delivery to a remote area within Australia. Click here to view a list of our Remote Areas.$35

Couriers Please


Surcharge Carrier DescriptionFees 
Futile Pickup FeesIf goods are not ready for collection by the Carrier at the designation time or place requested by the Customer, or the freight is unsuitable or outside of the CouriersPlease freight profile, the Customer will pay to the Carrier a futile fee of .

Note: Futile fee will only be applicable after 2 failed attempts
$20/consignment
Return to Sender 
Should the receiver refuse delivery or the receiver is unable to claim the goods at the depot within 3 days the parcel will automatically return to sender thus RTS  will apply. 


If you are not aware of the availability of your receiver kindly choose the Couriers Please ATL service



$12/consignment
Residential FeesNot applicable
Oversized FreightOversized fees are applied when any item exceeding the 25kg limit dead weight or cubic weight.

Oversized items are billed double the declared freight amount.

For example: a parcel weighing more than 25kg or an item exceeding .464m(H) x .464m(W) x .464m(D) requires two metro coupons


$30 per consignment
Over Cubic Weight (OC) per itemShould the consignment be outside our Freight Profile Specifications in relation to the item cubic weight i.e. >40kg, the fee will be applied to your invoice.$30.00 per consignment
Over Dead Weight (OW) per itemShould the consignment be outside our Freight Profile Specifications in relation to the item dead weight i.e. >25kg the fee will be applied to your invoice.$30.00 per consignment
Over Total Cubic Weight (TC) per consignmentShould the consignment be outside our Freight Profile Specifications in relation to the total consignment cubic weight i.e. >150kg the fee will be applied to your invoice.$30.00 per consignment
DG SurchargeShould only be applied if the region is within the provided list of regions and if the quote is DG.  https://freightexchange.atlassian.net/browse/FV2-1675$21.00 per consignment



CRL Express


SurchargeDescriptionFees 
Demurrage RigidFirst 30 min. rate at $0 then charged per 15 min. increments.$75 p/h + fuel levy
Demurrage Semi’sFirst 60 min. rate at $0 then charged per 15 min. increments$110.00 p/h + fuel levy 
Demurrage  B-Doubles VehiclesB-Doubles Vehicles: over >90 minutes in total.$150.00 p/hour+ fuel levy
Hand Load/UnloadPer Pallet (oversized pallets may attract further handling fees)

This fee applies if the driver needs additional unloading assistance and no loading /unloading equipment is available at sender's or receiver's place
$40/pallet + fuel levy 
Tail Lift TrucksIf tail lift pickup and/or tail lift delivery is needed.

Note: 30 kg pallet weigh needs to be tail lifted
$40/pallet + fuel levy 
Timeslot booking feerequired to be booked by us. All timeslots must occur between 06:00am – 11:00am. $20.00 + fuel levy 
Fuel Levy feePercentage charge on overall invoice
Late Payment feesFailure to pay the full amount by the Due Date specified in any invoices issued to you may attract interest in accordance to our Terms & Conditions attached to your credit application2.50%
Futile Pick upVariable depending on the size of the vehicle P.O.C
Futile Delivery

Where a vehicle is dispatched, and the goods are unable to be delivered

$35/pallet + fuel levy

$105/pallet + fuel levy  
OverweightProrata charges apply to pallets exceeding 1000kgs.Prorata
Oversizeif any dimension > 2.4 m
Thus, from 2.401m – 3.4m
$50/pallet + fuel levy 
OversizeIf any dimension >3.40m
Thus, from 3.401m – 4.4m
$100/pallet + fuel levy 
OversizeIf any dimension >4.40m
Thus, from 4.401m – 5.4m
$150/pallet + fuel levy 
OversizeIf any dimension >5.40m
Thus, from 5.401m – 6.4m
$200/pallet + fuel levy 
OversizeIf any dimension >6.40m
Thus, from 6.401m – 7.4m
$250/pallet + fuel levy 
Oversize

If any dimension >7.40m
From 7.401m +    
POA
Redelivery/RelocationFee applies where an initial attempt to deliver a consignment fails and is returned to our depot for further processing requiring a subsequent delivery or customer pick-up
Or When the sender/receiver requested to change the delivery address initially booked 
$35/pallet  + fuel levy 
Residential Delivery Residential address’ means a home or private residence, including locations where a business is operated from the home or private residence, and/or a shipment in which the shipper has designated the delivery/pickup address as residential$35/pallet + fuel levy 
Dangerous Goods carton freight

Per consignment for cartonised freight

Goods identified/declarable under the Commonwealth, states and

territories Explosives Regulations and the Australian Dangerous

Goods Code.


$15/pallet 
Dangerous Goods Skids and Palletised Freight

Per consignment for pallets and skids

Goods identified/declarable under the Commonwealth, states and

territories Explosives Regulations and the Australian Dangerous

Goods Code.

$35/pallet 
Dangerous GoodsBulk Dangerous Goods (IBC's or over 3,000kgs in packaged DG) 15%
Dedicated VehicleCharged per consignment per rigid$200 + fuel levy 
Dedicated vehicleCharged per consignment per semi-trailer$310 + fuel levy 
Re-labelling FeeBilled for bookings received with incomplete information requiring the carrier to replace the labels (e.g. depot collection$5
Manual Connote

A manual connote fee may be charged where a manual connote is

completed by the Customer (or on the Customer’s behalf) which must

then be manually entered into the CRL Express’s IT system. This fee

does not apply to consignment notes electronically supplied to the

Customer by CRL Express (generated by CRL Express’s IT systems)

or electronically manifested by the Customer and/or transferred to

CRL Express’s IT server on or before the day of despatch.

$8.50



Direct Couriers


Surcharge DescriptionFees 
futile charge a change in the originally quoted job requirement that prohibits the supplied vehicle from being able to perform the job. For example, the van provided is too small as the shipment was much larger than originally quoted, or there was nobody available at pick up or delivery at the time of the attempt.The full charge of the attempted job will be applied as the futile charge
Time slot fee booking- Interport Brisbane SDL Service required for all time slot bookings of Import/Export jobs in Interport Brisbane$25 + GST
Time slot bookings -Perth Stevenson LogisticsDue to the time constraints to collect and deliver in time slots at Stevenson all bookings must be an SDL (Same Day LCL) service rather than an LCL (All day service), effective from 1st August.

$20 + GST


Followmont

 

Surcharges DescriptionFees 
Dangerous GoodsDangerous goods paperwork (including E.P.G.'s) must accompany consignment.$43.8/consignment
Saturday / Public Holiday Delivery fee
$35/consignment
Tailgate DeliveryIf tail lift pickup and/or tail lift delivery is needed.

Note: 30 kg pallet weigh needs to be tail lifted
$50/consignment
Hand UnloadsThis fee applies if the driver needs additional unloading assistance and no loading /unloading equipment is available at sender's or receiver's place$27.5/consignment
Residential/Home DeliveryResidential address’ means a home or private residence, including locations where a business is operated from the home or private residence, and/or a shipment in which the shipper has designated the delivery/pickup address as residential$35/consignment
Redelivery Chargeapplicable for a second delivery attempt after a futile business delivery$75/consignment
Redirect Charge applicable to consignments that require a change of delivery address$75/consignment
Overlength Consignments241cm - 360cm$40/consignment
361cm - 480cm$90/consignment
481cm - 720cm$140/consignment
721cm - 1200cm$195/consignment
DemurrageWait time for delivery or pickup charged after 30 minutes$65/hour or part thereof 
Forklift on Request
$150/hour or part thereof
Forklift Driven to Customer Site on Trailer
$250/hour or part thereof





Hi-Trans Express


Surcharges DescriptionFees 
Dangerous GoodsFee will apply per consignment consigned under the same consignment note where that consignment contains Dangerous Goods. Dangerous goods are substances and articles that have explosive, flammable, toxic, infectious or corrosive properties$75/consignment
Hand Load/Unload This fee applies if the driver needs additional unloading assistance and no loading /unloading equipment is available at sender's or receiver's place$45/pallet
Over-Length FeeDimensions from 2.5m-2.99m$100
Over-Length Fee

Dimensions from 3m-5.99m

$450

Over-Length FeeDimensions from 6m+ $600
Pallet Stretchwrap
$5.5
Timeslot Fee

This fee applies when:

•If the sender/receiver provides a delivery window

•If the sender/receiver requires arrangements for the delivery time 

•If the delivery requires additional paperwork (POs)

$20
Futile/Redelivery Fee 

Where a vehicle is dispatched, and the goods are unable to be either picked up or delivered

$75(1 to 4 Pallets) 
Futile/Redelivery Fee 

Where a vehicle is dispatched, and the goods are unable to be either picked up or delivered


$110(5 to 10 Pallets) 
Futile/Redelivery Fee 

Where a vehicle is dispatched, and the goods are unable to be either picked up or delivered

$225(11 plus Pallets) 
DemurrageFee apply when the driver waited for more than 15 minutes for the  the goods to be either picked up or delivered $21 (Per 15 Minutes) 
Manual Consignment FeeConsignment Note is a document that shows the details of goods that have been sent from a seller to a buyer, and that travels with the goods (this is most commonly known as labels). In the case that sender failed to attached the labels, the carrier will generate the label either using our online shipping tools or completed by hand. Thus, manual consignment note will apply$10
Tail-Gate DeliveryIf tail lift pickup and/or tail lift delivery is needed.

Note: 30 kg pallet weigh needs to be tail lifted
$150/consignment



Hunter Express

 

Surcharge DescriptionFees 
Manual Consignment Entry (A) Consignment Note is a document that shows the details of goods that have been sent from a seller to a buyer, and that travels with the goods (this is most commonly known as labels). In the case that sender failed to attached the labels, the carrier will generate the label either using our online shipping tools or completed by hand. Thus, manual consignment note will apply$5.00 per consignment note
Non-Business Day Job: under 25kgs 
$250
Same Day Interstate Delivery 
P.O.A.
Timeslot Deliveries: up to 25kgs 

This fee applies when:

•If the sender/receiver provides a delivery window

•If the sender/receiver requires arrangements for the delivery time 

•If the delivery requires additional paperwork (POs)


$10.00 capital cities, other areas P.O.A.
Time Specific Deliveries: over 25kgs (D)

This fee applies when:

•If the sender/receiver provides a delivery window

•If the sender/receiver requires arrangements for the delivery time 

•If the delivery requires additional paperwork (POs)

 P.O.A. all areas
Call/Book-in Pre-Delivery (E) Fee applies when receiver requested for call on approach delivery$2.50 per contact phone call or 
Waiting/Loading/Unloading (H) Fee apply when the driver waited for more than 15 minutes for the  the goods to be either picked up or delivered$0 to 10 mins then at rate of $100/hour charged per 5 minute increment or part
Driver Assist (I) This fee applies if the driver needs additional unloading assistance and no loading /unloading equipment is available at sender's or receiver's place$100.00(*) min. charge to 60 minutes then 
Tail-Lift Truck (J) 

If tail lift pickup and/or tail lift delivery is needed.


Note: 30 kg pallet weigh needs to be tail lifted


$120/consignment
Redelivery / Second Delivery (L) 
P.O.A
Wrong Address/Insufficient Address (M ) If the sender's or receiver's address is insufficient$25/consignment
Futile Pick-up (N) 

Where a vehicle is dispatched, and the goods are unable to be picked up 


$40/consignment 
Cancellation 
$5 if cancelled within 48 hours of booking, $15.00 thereafter
Futile Delivery (O) Where a vehicle is dispatched, and the goods are unable to be deliveredRefer Redelivery Rates Schedule
Excess Lengths or Oversize Dimension : (Q)when dimension is 1.5 metres up to/not incl. 2.5 metres$10/pallet
when dimension is 2.5 metres up to/not incl. 4.0 metres$50/pallet 
when dimension is 4.0 metres up to/not incl. 6.0 metres$200/pallet 
when dimension is 6.0 metres or longer/greaterP.O.A - (Minimum charge $400)
Residential pickup / delivery charges (U)When dead or cubic weight of any item 35-49kg$10/pallet 
When dead or cubic weight of any item 50-74kg$20/pallet 
When dead or cubic weight of any item 75-99kg$30/pallet 
When dead or cubic weight of any item 100kg or greater$50 (unless tail lift required, then additional fees may be applicable)
Oversize/Overweight items/pallets (V)Charge method applicable is either 333kg per cubic metre cubic conversion, for Basic Charge/Per Kilogram’ tariffs or an additional unit charge (or part unit at the descretion of CLC Deliveries) for ‘Per Pallet/Item’ tariffs.P.O.A
Minimum Weight Charge for Skids, Pallets (and Non-palletised Goods equal to or exceeding 35kg dead weight per item where palletising is deem necessary) applicable only for deliveries to business locations (W)The Minimum Weight Charge (applicable only on basic/kilogram rate schedules) for a skid is 125kg/0.5m3 and for a pallet is 250kg/1.0m3. A skid is defined as a pallet with less than 80% the surface area of a standard pallet (less then 1.152m2)P.O.A
Dangerous Goods General Surcharge Fee will apply per consignment consigned under the same consignment note where that consignment contains Dangerous Goods. Dangerous goods are substances and articles that have explosive, flammable, toxic, infectious or corrosive properties$22.5
Dangerous Goods Paperwork Duplication Fee when insufficient paperwork copies are provided$10.00/consignment
Dangerous Goods Labelling Fee  when application of DG class labelling is required$10.00/consignment
Dangerous Goods Paperwork Processing Fee  when DG declaration is not provided$50.00/consignment
Undeclared Dangerous Goods when no labelling or DG declaration form provided100.00 /consignment






Northline


SurchargesDescriptionFees 
Additional LabourAny pickup and/or delivery requiring an extra person. $94.50/hour
Dangerous Goods

Goods identified/declarable under the Commonwealth, states and territories  Explosives Regulations and the Australian Dangerous Goods Code. 

Goods < 1000 kilograms 

Goods => 1000 kilograms

$76.50/consignment

$141.50/consignment 
Express TransitThe fee applies where Pickup and/or delivery to a time window where the transit is 1 or  more days inside the published general transit schedule. All requests are required to  be approved with a Sales Representative prior to booking. 40% Surcharge/ Min Surcharge fee

$102.50/consignment 

Futile  

Delivery/Pickup 

Where a vehicle is dispatched, and the goods are unable to be either picked up or  delivered: 

Rigid Vehicles: 

Semi-Trailer/B-Double Vehicles: 

$47.50/consignment
$141.50/consignment 
Hand Load/Unload

Consignments with a total deadweight less than 25 kilograms

Consignments with a deadweight of 25 kilograms or more

Fee not charged if a Tailgate service has been utilised and paid

for.


$61.50/consignment 

Home  

Delivery/Residential

Pickups and/or deliveries to private addresses. 

Hand load/unload, tailgate and waiting time fees may also apply where applicable.

$38.50/consignment 

Hazardous Goods  

Transport 

Goods transported as Hazardous or Waste product, declarable under the Environmental  Protection Act.$141.50
Lost Pallets Lost or outstanding Chep/Loscam pallets.$60/pallet
Manual ConnoteA manual connote fee may be charged where a manual connote is completed by the  Customer (or on the Customer’s behalf) which must then be manually entered into the  Northline’s IT system. This fee does not apply to consignment notes electronically supplied  to the Customer by Northline (generated by Northline’s IT systems) or electronically  manifested by the Customer and/or transferred to Northline’s IT server on or before the  day of despatch$9/consignment 
Over-length Goods

Where the length of the consignment matches the following dimensions. 3.0 metres or less 

3.01 to 6 metres 

6.01 to 9 metres 

> 9 metres = Price on application 

Nil
$124/pallet
$371/pallet
POA

Redirection Fee/ 

Incorrect Address 

It is the responsibility of the Customer to provide the correct pickup and delivery address.  Where an incorrect address is supplied a redirection fee will be applicable to have the  consignment redelivered. This applies when redirected whilst in transit or when futile  delivery has occurred, and the redelivery is to a new destination.POA
Tailgate

Pickups and/or deliveries requiring the use of a Tailgate vehicle. 

Lift On 

Lift Of

$61.50/consignment
Waiting Time 

Charge applies where allocated loading and/or unloading time is exceeded and will be  calculated in 15 minute increments from time of arrival onsite to time of departure from  site. 

Rigid Vehicles: > 30 min in total 

Semi-Trailer/B-Doubles Vehicles: > 60 min in total

$30 per 15 mins

$35.50per 15 mins
Wharf TerminalTimeslot booking fees and infrastructure fees charged by wharf terminal providers for  containers picked up or dropped off at the wharf will be passed onto the Customer.
POA




Startrack



SurchargesDescription
Services Applied
Fees 
Security Management Charge 

The Security Management Charge will be applied to all Premium, Next Flight and International services

PRM, FPP

3.85%    



Manual Handling Surcharge 

a) The manual handling surcharge will apply to any item that we

assess as requiring manual handling. Items to which the surcharge

applies will include, but is not limited to:

Road Express Services

• Items that exceed any of the following dimensions:

– length of 117cm;

– width of 60cm;

– height of 60cm; or

– 20kg in dead weight.

• Items packaged in plastic, satchel, tote, jiffy bag, bubble
wrap, envelopes, and other non-rigid packaging that
is not stackable

• Anything packed in a drum, tube, cylinder or wooden crate, flat packs

or freight containing liquids, nails, magnets, or glass.

Premium Services

• Items that exceed any of the following dimensions:

– length of 99cm;

– width of 60cm; or

– 22kg in dead weight.

• Flat packs (with a width of less than 50mm), cylindrical tubes and

items likely to roll off conveyor belts.

b) Freight consigned to us on pallets or skids (and for delivery on pallets

or skids) will not attract the manual handling surcharge. Where pallets

or skids contain incompatible items and we are required to deliver

those items individually, the surcharge will apply to each incompatible

item on the pallet or skid.



Manual Handling Surcharge for items falling within the oversize ranges listed does not apply

All

11.50 or such charge notified to you based on your    



Oversize Charge (effective 1 February 2022) Dead Weight Over 32kg: 

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

Cartons only75
Dimension 150cm to 199cm: 

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

All20
Dimension 200cm to 299cm: 

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

All40
Dimension 300cm to 399cm: 

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

All75
Dimension 400cm to 499cm: 

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

All250
Dimension 500cm to 599cm: 

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

All450
Dimension Over 600cm: 

The Oversize Charge will be applied to

items instead of the Manual Handling Surcharge for items falling within

the oversize ranges listed.

All600
Manual Consignment Notes Consignment Note is a document that shows the details of goods that have been sent from a seller to a buyer, and that travels with the goods (this is most commonly known as labels). In the case that sender failed to attached the labels, the carrier will generate the label either using our online shipping tools or completed by hand. Thus, manual consignment note will apply
11.86
Futile Pick-ups 

The Futile Pick-up charge will be applied when a driver has attempted the pick-up of a consignment or consignments, but is unable to perform the pick-up due to a change in the original pick-up requirement, including when the supplied vehicle is prevented from being able to perform the pick-up.


20.06
Futile Deliveries 

If the first delivery attempt is futile and the consignment is returned to a StarTrack depot, the Futile Delivery charge will be charged at your quoted local delivery rate. If no local delivery rate has been found for the specific depot, the largest local delivery rate will be used of any other depot. A basic plus per kg charge will apply if no local rates have been quoted. The Futile Delivery charge is set out in the attached table. A cubic factor of 250 kilograms per cubic metre will also apply.


Note:If you are not aware of the availability of your receiver kindly choose the Couriers Please ATL service



P.O.A
Overweight Fixed Price Premium Consignments 

a) Consignments will be charged at your quoted weight break, based on the rate specific to the chargeable weight. Where a chargeable weight exceeds the maximum weight break quoted, it will be charged at your maximum weight break, plus an additional charge per kg thereafter. The charge amount is set out in the Pricing Schedule.

b) Fixed Price Premium Satchel and Carton consignments for which the chargeable weight is greater than the specified maximum weight denomination, for example 1kg, 3kg, 5kg, 10kg or 20kg, will be subject to the following charging process:

i) Consignments declared by you as 1kg but weighed or measured at 2kg or 3kg, will be charged at your quoted 3kg rate.

ii) Consignments declared by you as 1kg or 3kg but weighed or measured at 4kg or 5kg, will be charged at your quoted 5kg rate.

iii) Consignments declared by you as 1kg, 3kg or 5kg but weighed or measured at 6kg or above, will be charged at your quoted 10kg rate.

iv) Consignments declared by you as 1kg, 3kg, 5kg or 10kg but weighed or measured at 11kg or above, will be charged at your quoted 20kg rate plus an additional charge per kg thereafter.

FPP9.95 per kg thereafter
Premium Satchel re-deliveries or returns When delivery was unsuccessful
13.62
Return to Australia Post Office or Business Hub When delivery was unsuccessful
8.50 per consignment
PO Box Deliveries 

StarTrack provides customers with the option of sending Premium consignments to a PO Box address. The PO Box Delivery charge per consignment is set outin the Pricing Schedule. PO Box deliveries are not available for our Road Express Service.


8.50 per consignment
Single Consignment Pick-ups Intrastate 

a) The Single Consignment Pick-up charge will apply to a single consignment that is despatched from the following locations:

– Adelaide

– Brisbane

– Canberra

– Darwin

– Melbourne

– Perth

– Sydney

b) The minimum charge is associated with the cost of pick-up and other high minimum service costs.

c) Two or more consignments on any separate pick-up will not incur the Single Consignment Pick up charge. 


Fixed Price Premium Satchels are exempt from the Single Consignment Minimum Charge.

PREXP40.45
Dangerous Goods 

Where we have agreed to deliver Dangerous Goods (as defined in the StarTrack Terms and Conditions), the Dangerous Goods charge will be applied.

EXP50%/consignment


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