FreightExchange HelpDesk

Getting Started 12

• How do I sign up?
• Can I get the nearest depot to XX?
• Create Login
• Cut-Off Times
• Repeat or Rebook A Shipment

See all 12 articles

Getting Quotes 23

• I have a quote. How do I make a booking?
• Booking Fragile Items
• I would like to follow up on a quote request
• Container Shipping
• How to get an international quote.

See all 23 articles

Goods In Transit 9

• My goods were damaged in transit, what do I do?
• How to Activate SMS and E-mail Alerts
• I'm not able to wait for the driver to pick up or deliver my goods. What do I do?
• I've made a mistake on my booking, what do I do?
• When is my driver coming?

See all 9 articles

Making A Booking 20

• Toll Express General Service
• How to Confirm a Pickup or Delivery
• What is a tail lift?
• Can we redirect our freight to another address?
• We missed the delivery yesterday, can we get the freight re-delivered?

See all 20 articles

Preparing Your Freight 9

• Packing Instructions for Indestructible Freight
• Shipping Fluids, Liquids or Wine
• Preparing Machinery & Equipment For Transit
• Why am I being asked for proof of dimensions or photos of my freight?
• Freight Over 100cm or Weight Greater Than 30kgs Cannot Travel on Overnight or Air Freight Services

See all 9 articles

Settings and Configuration 12

• How To Manage Your Email Notifications
• How To Manage Company Email Notifications
• How to Change your Password
• Adding a new user to your company login
• How To Manage Users

See all 12 articles

VIP 3

• Customised Delivery Tracking
• How to tag a VIP delivery
• Operating Hours in Australia

Invoices & Payments 7

• Futile Pick Up and Delivery Fees
• Additional Freight Charges
• How to Make a Payment via our Invoices and Payments Screen?
• How to Delete a Saved Credit Card?
• How Do I Find My Invoice & Pay?

See all 7 articles

Bulk Uploads 3

• How to print labels in bulk after upload
• Bulk Quotes and Bulk Bookings
• How do I use the bulk upload screens to book a pickup some time in the future

Manifests 2

• How to use Transport Planning and Manifests
• How to use Manifests

Getting Started 8

• Getting Started with FreightDesk
• Can I integrate with FreightExchange?
• How to configure user permissions
• Where is my API Key?
• About User Permissions

See all 8 articles

Carrier Management 24

• Delivering to PO Boxes
• Connecting a Direct Freight Express (DFE) account
• Connecting an Australia Post or Startrack account
• Change Fuel Surcharges and Taillift/Tailgate Fees
• Set-Up a Carrier or Sub-Contractor

See all 24 articles

Cost Centres 3

• How to use Cost Centres
• How to create and edit cost centres
• Getting quotes & making bookings using cost centres

FreightIQ 3

• FreightIQ Metrics Definitions
• How to use FreightIQ
• Exception Reports

Customised Tracking Pages 1

• Customised Tracking Page

Invoice Reconciliation 6

• Reconcile Paper Invoices - Consignment/Order Line Items
• Reconcile Paper Invoices - Getting Started
• Upload An Itemised Invoice For Reconciliation
• Invoice Reconciliation Definitions
• Commence or Continue Reconciling an Invoice

See all 6 articles

Cancelling a consignment 2

• How to cancel a consignment
• How to change consignment details carriers

Security, Privacy, Compliance and Backups 3

• Backups
• Unauthorised and malicious access attempts
• System logs and error messages

The UAT / Demo System 1

• How do I make a credit card payment in the UAT system?

Bookings 5

• How To Confirm An Ocean Freight Booking
• Getting Started With An Ocean Freight Booking - Empty Booking Form
• Editing Ocean Freight Bookings
• Completing An Ocean Freight Booking
• Booking Ocean Freight - Getting Started

Manage Contracted Prices 3

• Maintaining Full Container Load (FCL) Prices
• Adding Ocean Freight Rates
• Adding Ocean Freight Rates

Quotes 2

• Get An Ocean Freight Quote
• How to request a quote from a freight forwarder

Getting Started 4

• How do I advertise my rates as a carrier?
• How do I sign up as a carrier?
• How to Confirm a Pickup or Delivery
• How to add new staff as Super user