FreightExchange Help Desk
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+61 2 8039 6159
Knowledge base
For Shippers
Getting Started
12
Getting Started - How Do I Sign-Up?
How to accurately measure and declare freight dimensions
Getting Started - How to Make a Booking
How to Make a Repeat Booking
Cut-Off Times
View all 12
Getting Quotes
24
I have a quote. How do I make a booking?
Booking Fragile Items
I would like to follow up on a quote request
Container Shipping
How to get an international quote.
View all 24
Goods In Transit
10
My goods were damaged in transit, what do I do?
How to Activate SMS and E-mail Alerts
I'm not able to wait for the driver to pick up or deliver my goods. What do I do?
How to find and download POD ( proof of delivery ) on Job details screen
I've made a mistake on my booking, what do I do?
View all 10
Making A Booking
17
Toll Express General Service
What is a tail lift?
Can we redirect our freight to another address?
We missed the delivery yesterday, can we get the freight re-delivered?
I have received an email from Finance about charges in dispute
View all 17
Preparing Your Freight
8
Packing Instructions for Indestructible Freight
Shipping Fluids, Liquids or Wine
Preparing Machinery & Equipment For Transit
Why am I being asked for proof of dimensions or photos of my freight?
Freight Over 100cm or Weight Greater Than 30kgs Cannot Travel on Overnight or Air Freight Services
View all 8
VIP
3
Customised Delivery Tracking
How to tag a VIP delivery
Operating Hours in Australia
Invoices & Payments
7
Futile Pick Up and Delivery Fees
Additional Freight Charges
How to Make a Payment via our Invoices and Payments Screen?
How to Delete a Saved Credit Card?
How Do I Find My Invoice & Pay?
View all 7
Bulk Uploads
3
How to print labels in bulk after upload
Using Bulk Uploads for Quotes and Bookings
How do I use the bulk upload screens to book a pickup some time in the future
Manifests
2
How to use Transport Planning and Manifests
How to use Manifests
Order Fulfilment
1
Get started shipping Shopify orders in FreightExchange
SaaS Guide
Getting Started
8
Getting Started with FreightExchange
Can I integrate with FreightExchange?
How to configure user permissions
Where is my API Key?
About User Permissions
View all 8
Carrier Management
28
Courier Rate Uploads
Delivering to PO Boxes
Connecting a Direct Freight Express (DFE) account
Connecting an Australia Post or Startrack account
Change Fuel Surcharges and Taillift/Tailgate Fees
View all 28
Cost Centres
3
How to use Cost Centres for Carrier Selection
How to create and edit cost centres
Getting quotes & making bookings using cost centres
FreightIQ
3
FreightIQ Metrics Definitions
How to use FreightIQ
Exception Reports
Customised Tracking Pages
1
Customised Tracking Page
Invoice Reconciliation
7
Reconcile Paper Invoices - Consignment/Order Line Items
Reconcile Paper Invoices - Getting Started
Upload An Itemised Invoice For Reconciliation
Invoice Reconciliation Definitions
Commence or Continue Reconciling an Invoice
View all 7
Cancelling a consignment
2
How to cancel a consignment
How to change consignment details carriers
Security, Privacy, Compliance and Backups
3
Backups
Unauthorised and malicious access attempts
System logs and error messages
Settings and Configuration
11
Adding a new user to your company login
How can I reset my password?
How to Change your Password
How To Create and Edit Shipper References
How To Manage Company Email Notifications
View all 11
The UAT / Demo System
1
How do I make a credit card payment in the UAT system?
Ocean Freight
Bookings
5
How To Confirm An Ocean Freight Booking
Getting Started With An Ocean Freight Booking - Empty Booking Form
Editing Ocean Freight Bookings
Completing An Ocean Freight Booking
Booking Ocean Freight - Getting Started
Manage Contracted Prices
3
Maintaining Full Container Load (FCL) Prices
Adding Ocean Freight Rates
Adding Ocean Freight Rates
Quotes
2
Get An Ocean Freight Quote
How to request a quote from a freight forwarder
For Carriers
Getting Started
5
How do I advertise my rates as a carrier?
How do I sign up as a carrier?
How to Confirm a Pickup or Delivery
How to add new staff as Super user
How to Confirm a Pickup or Delivery