If your parcel is already in transit and you want to have it returned or redirected, you can use the following process:

• To return the parcel to the sender
• To redirect to a different delivery address
• For other reasons not covered above, you can send us an enquiry through the FreightExchange portal:

1. Click the "Need Help" button on the Track page.
2. A pop-up window will appear where you can update the category to "1. Operations Enquiry" and put the details of your request. Once done, click "Submit".
   
3. Our Ops team will respond to your ticket within one business day.

Please note that once the parcel is in transit, there are no guarantees that this can be intercepted. 

Step-by-Step Guide in Pictures

1. Click the "Need Help" button on the Track page.

2. A pop-up window will appear where you can update the category to "1. Operations Enquiry" and put the details of your request. Once done, click "Submit".

3. Our Ops team will receive your ticket and will respond to you within one business day.