Return to sender (RTS) can be requested with the carrier but it is not guaranteed.
RTS are generally achievable except for the following situations:

• The parcel is already at the destination depot.
• The parcel is already out for delivery.
• The parcel has been delivered to the receiver. In this case you must create a new booking/consignment for the return.

If RTS is possible, the carrier will hold the parcel at the next depot and it will take 24-48 working hours to process the request with the new consignment number. Please note that an additional RTS fee will apply.

Step-by-Step Guide

To request an RTS, follow these steps:

1. Click the "Need Help" button on the Track page.

2. A pop-up window will appear. Here, you can update the category to "Redirection" and put the details of your request. Once you're done, you can click submit.

3. Our Ops team will receive your ticket and will respond to you within one business day.

Step-by-Step Guide in Pictures

To request an RTS, follow these steps:

1. Click the "Need Help" button on the Track page.

2. A pop-up window will appear. Here, you can update the category to "Redirection" and put the details of your request. Once you're done, you can click submit.

3. Our Ops team will receive your ticket and will respond to you within one business day.