Once the customer has booked a job under your company, FreightExchange will send you the manifest data for the allocated jobs via email.
FreightExchange then gives you the ability to send your tracking events to us via email, to allow our customers to track their freight movements.
Before you get started: It's important to know that when using the template, please carefully follow these instructions:
- Only edit the copy in yellow - do not modify any other aspect of the email. This is very important.
- Send one email per tracking event - select either Manifest Received, Picked Up or Delivered (remove the options you do not need). Eg. For Manifest Received - remove Picked Up/Delivered from the template
- Ensure your Carrier name is included in the subject line
- Paste the form into the body of a new email being careful to update the yellow fields only
- Note that the only attachments allowed are a photo (if freight has Authority to Leave or ATL), or an image file of the scanned POD.
- Send email to [email protected]
TRACKING TEMPLATE INSTRUCTIONS
| Template | Carrier Tracking Email Template |
| Send to email address | [email protected] |
| Subject line | Event details from <Carrier Name> |
| Email Content Fields | What it is for |
| FE Tracking Number | This will be tracking number displayed on the labels and also sent as feTrackingNumber in the manifest CSV. (e.g. FEXXXXX) |
| Order Number | This will be the carrier's unique order number |
| Event | Acceptable values are:
|
| Event Date and Time | This is the date and time when the event occurred. The acceptable format is DD/MM/YYYY HH:MM AM/PM. E.g. 05/12/2024 12:00 PM |
| Notes | You can add notes to event, if applicable |
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