Operating Hours within Australia

Unless agreed with at least 24 hours notice, we do not provide technical or operational support on weekends or the following Australian Public Holidays:

  • Christmas Day Mon, 25 Dec 2023
  • Boxing Day Tues, 26 Dec 2023
  • New Year's Day Mon, 1 Jan 2024
  • Australia Day Fri, 26 Jan 2024
  • Good Friday, Fri, 29 Mar 2024
  • Easter Monday, Mon, 1 Apr 2024
  • Anzac Day Thu, 25 Apr 2024
  • Christmas Day Wed, 25 Dec 2024
  • Boxing Day Thu, 26 Dec 2024

Technical support operates 24/7 year-round for Level 1 support tickets.

You can contact us between 8 am and 5 pm AEST on business days by submitting a ticket using this link to request specialist support.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article