Unless agreed with at least 24 hours notice, we do not provide technical or operational support on weekends or the following Australian Public Holidays:

• Christmas Day, Dec 25
• Boxing Day, Dec 26
• New Year's Day, Jan 1
• Australia Day
• Good Friday
• Easter Monday
• Anzac Day

Customer Support will be on skeletal staffing during the holidays:

• Dec 22, 23, and 24, 2025 between 10am to 2pm SYD only
• Dec 29, 30, 31 and January 2 between 10am to 2pm SYD only

Technical support operates 24/7 year-round for Level 1 support tickets.

You can contact us between 8 am and 5 pm AEST on regular business days by submitting a ticket using this link to request specialist support.