Unless agreed with at least 24 hours notice, we do not provide technical or operational support on weekends or the following Australian Public Holidays:

• Christmas Day Wed, 25 Dec 2024
• Boxing Day Thu, 26 Dec 2024
• New Year's Day Wed, 1 Jan 2025
• Australia Day Mon, 27 Jan 2025
• Good Friday
• Easter Monday
• Anzac Day

Customer Support will be on skeletal staffing during the holidays:

• Dec 23, 24, 27, 30, and 31, 2024 between 10am to 2pm SYD only
• January 2-3, 2025 between 10am to 2pm SYD only

Technical support operates 24/7 year-round for Level 1 support tickets.

You can contact us between 8 am and 5 pm AEST on regular business days by submitting a ticket using this link to request specialist support.