If the parcel is already in transit and you need to change the delivery address, this will be considered a redirection by the carrier. Redirections are not always guaranteed, especially if the parcel is already at the destination depot. Additional fees will also apply if the redirection proceeds.

To request a redirection, you can follow these steps:

1. Click the "Need Help" button on the Track page.

2. A pop-up window will appear. Here, you can update the category to "1. Operations Enquiry" and include the following details:

• The new delivery address
• Delivery instructions (if any)
• Receiver name/contact details

 Once done, click "Submit".

3. Our Ops team will receive your ticket and will respond to you within one business day.

Step-by-Step Guide in Pictures

To request a redirection, you can follow these steps:

1. Click the "Need Help" button on the Track page.

2. A pop-up window will appear. Here, you can update the category to "1. Operations Enquiry" and include the following details:

• The new delivery address
• Delivery instructions (if any)
• Receiver name/contact details

 Once done, click "Submit".

3. Our Ops team will receive your ticket and will respond to you within one business day.