I need to redirect my parcel to a new address

If the parcel is already in transit and you need to change the delivery address, this will be considered a redirection by the carrier. Redirections are not always guaranteed, especially if the parcel is already at the destination depot. Additional fees will also apply if the redirection proceeds.



To request a redirection, you can follow these steps:


1. Click the "Need Help" button on the Track page.

2. A pop-up window will appear. Here, you can update the category to "Redirection" and include the following details:

  • The new delivery address
  • Delivery instructions (if any)
  • Receiver name/contact details

 Once done, click submit.

3. Our Ops team will receive your ticket and will respond to you within one business day.


Step-by-Step Guide in Pictures


To request a redirection, you can follow these steps:



1. Click the "Need Help" button on the Track page.


2. A pop-up window will appear. Here, you can update the category to "Redirection" and include the following details:

  • The new delivery address
  • Delivery instructions (if any)
  • Receiver name/contact details

 Once done, click submit.


3. Our Ops team will receive your ticket and will respond to you within one business day.

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