If the parcel is already in transit and you need to change the delivery address, this will be considered a redirection by the carrier. Redirections are not always guaranteed, especially if the parcel is already at the destination depot. Additional fees will also apply if the redirection proceeds.
To request a redirection, you can follow these steps:
1. Click the "Need Help" button on the Track page.
2. A pop-up window will appear. Here, you can update the category to "Redirection" and include the following details:
- The new delivery address
- Delivery instructions (if any)
- Receiver name/contact details
Once done, click submit.
3. Our Ops team will receive your ticket and will respond to you within one business day.
Step-by-Step Guide in Pictures
To request a redirection, you can follow these steps:
1. Click the "Need Help" button on the Track page.
2. A pop-up window will appear. Here, you can update the category to "Redirection" and include the following details:
- The new delivery address
- Delivery instructions (if any)
- Receiver name/contact details
Once done, click submit.
3. Our Ops team will receive your ticket and will respond to you within one business day.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article