Goods In Transit

Shipment tracking

My goods were damaged in transit, what do I do?
If your freight is lost or damaged in transit and it is covered under our Insurance Policy, you can lodge a claim. How To Make An Insurance Claim If the ...
Mon, 21 Mar, 2022 at 3:08 PM
How to Activate SMS and E-mail Alerts
Tracking your freight just got easier!  Just make sure to setup your alerts correctly. Login to your FreightExchange account. Click on your name a...
Thu, 23 Jun, 2022 at 3:49 PM
I'm not able to wait for the driver to pick up or deliver my goods. What do I do?
If you are not able to wait for your driver to pickup or deliver your goods you can: Arrange pick-up/delivery locations where you know someone will be ...
Tue, 14 Jul, 2020 at 4:29 PM
How to find and download POD ( proof of delivery ) on Job details screen
On job details screen under Manage bookings, look for the highlighted blue link as seen on the screenshot below: Click on the link to direct y...
Tue, 17 Nov, 2020 at 5:07 PM
I've made a mistake on my booking, what do I do?
Sometimes you get the address or the details of a booking wrong. If you need to change the delivery address or the number of goods on your booking, p...
Fri, 22 Nov, 2019 at 12:17 PM
When is my driver coming?
You can view all of your shipment details, including your requested and booked up dates on the Manage Bookings screen. Pickups and deliveries are made any...
Mon, 20 Jul, 2020 at 3:33 PM
Cut-Off Times For Bookings
How late can I book my freight? Carrier cut-off times differ from place to place. In regional areas it is often as early as 9am, but in Melbourne and Sy...
Tue, 10 Dec, 2019 at 2:27 PM
When Will My Freight Be Delivered? How To Track Your Goods.
Step by step guide Navigate to the Manage Booking screen by clicking the Control Tower button on the upper main menu. Use the search function to ...
Fri, 24 Jun, 2022 at 2:07 PM
How to Manage Exceptions
Introduction Have we missed a pickup? Is your shipment delayed? We provide functionality to raise a shipment exception for our attention. These exceptions...
Fri, 24 Jun, 2022 at 2:43 PM
How to Download a Copy of Your Proof of Delivery
Login to your online account at https://app.freightexchange.com.au/login. From the Manage Booking Screen, click on the booking you wish to get the proof o...
Fri, 24 Jun, 2022 at 1:14 PM