FreightExchange Help Desk
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For Shippers
Getting Started
13
Getting Started - How Do I Sign-Up?
How to accurately measure and declare freight dimensions
Getting Started - How to Make a Booking
How to Make a Repeat Booking
Cut-Off Times
View all 13
Getting Quotes
24
I have a quote. How do I make a booking?
Booking Fragile Items
I would like to follow up on a quote request
Container Shipping
How to get an international quote.
View all 24
Goods In Transit
10
My goods were damaged in transit, what do I do?
How to Activate SMS and E-mail Alerts
I'm not able to wait for the driver to pick up or deliver my goods. What do I do?
How to find and download POD ( proof of delivery ) on Job details screen
I've made a mistake on my booking, what do I do?
View all 10
Making A Booking
17
Toll Express General Service
What is a tail lift?
Can we redirect our freight to another address?
We missed the delivery yesterday, can we get the freight re-delivered?
I have received an email from Finance about charges in dispute
View all 17
Preparing Your Freight
8
Packing Instructions for Indestructible Freight
Shipping Fluids, Liquids or Wine
Preparing Machinery & Equipment For Transit
Why am I being asked for proof of dimensions or photos of my freight?
Freight Over 100cm or Weight Greater Than 30kgs Cannot Travel on Overnight or Air Freight Services
View all 8
VIP
3
Customised Delivery Tracking
How to tag a VIP delivery
Operating Hours in Australia
Invoices & Payments
7
Futile Pick Up and Delivery Fees
Additional Freight Charges
How to Make a Payment via our Invoices and Payments Screen?
How to Delete a Saved Credit Card?
How Do I Find My Invoice & Pay?
View all 7
Bulk Uploads
3
How to print labels in bulk after upload
Using Bulk Uploads for Quotes and Bookings
How do I use the bulk upload screens to book a pickup some time in the future
Manifests
2
How to use Transport Planning and Manifests
How to use Manifests
Order Fulfilment
1
Get started shipping Shopify orders in FreightExchange