FreightExchange Help Desk

Getting Started 13

• Getting Started - How Do I Sign-Up?
• How to accurately measure and declare freight dimensions
• Getting Started - How to Make a Booking
• How to Make a Repeat Booking
• Cut-Off Times

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Getting Quotes 24

• I have a quote. How do I make a booking?
• Booking Fragile Items
• I would like to follow up on a quote request
• Container Shipping
• How to get an international quote.

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Goods In Transit 10

• My goods were damaged in transit, what do I do?
• How to Activate SMS and E-mail Alerts
• I'm not able to wait for the driver to pick up or deliver my goods. What do I do?
• How to find and download POD ( proof of delivery ) on Job details screen
• I've made a mistake on my booking, what do I do?

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Making A Booking 17

• Toll Express General Service
• What is a tail lift?
• Can we redirect our freight to another address?
• We missed the delivery yesterday, can we get the freight re-delivered?
• I have received an email from Finance about charges in dispute

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Preparing Your Freight 8

• Packing Instructions for Indestructible Freight
• Shipping Fluids, Liquids or Wine
• Preparing Machinery & Equipment For Transit
• Why am I being asked for proof of dimensions or photos of my freight?
• Freight Over 100cm or Weight Greater Than 30kgs Cannot Travel on Overnight or Air Freight Services

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VIP 3

• Customised Delivery Tracking
• How to tag a VIP delivery
• Operating Hours in Australia

Invoices & Payments 7

• Futile Pick Up and Delivery Fees
• Additional Freight Charges
• How to Make a Payment via our Invoices and Payments Screen?
• How to Delete a Saved Credit Card?
• How Do I Find My Invoice & Pay?

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Bulk Uploads 3

• How to print labels in bulk after upload
• Using Bulk Uploads for Quotes and Bookings
• How do I use the bulk upload screens to book a pickup some time in the future

Manifests 2

• How to use Transport Planning and Manifests
• How to use Manifests

Order Fulfilment 1

• Get started shipping Shopify orders in FreightExchange