Making A Booking

Toll Express General Service
Kindly note that freight pickup has been booked under Toll Express General service which has 24-48 hour turn around time, i.e. any freight that carrier will...
Fri, 15 Nov, 2019 at 3:19 PM
What is a tail lift?
A tail lift is the lift at the back of a truck that can load or unload freight to ground level if the sender/receiver does not have a forklift to unload. Yo...
Fri, 15 Nov, 2019 at 3:46 PM
Can we redirect our freight to another address?
If freight is already in transit, we will need to liaise with the carrier to locate your freight and confirm the feasibility of your request.  Kindly confir...
Fri, 15 Nov, 2019 at 3:46 PM
We missed the delivery yesterday, can we get the freight re-delivered?
Kindly note that freight that have been unsuccessfully delivered are returned to the carrier's depot. Please note that redelivery arrangements can be m...
Fri, 15 Nov, 2019 at 3:47 PM
I have received an email from Finance about charges in dispute
We have raised your query with our Accounts Department.  Kindly allow up to 2 business days for the Financial Office to get back to you about this matter.  ...
Fri, 15 Nov, 2019 at 3:48 PM
My pick up was missed yesterday, when is the driver coming?
In case freight has been booked after cut-off (usually mid-day for most carriers), it will be scheduled for pickup on the next business day.  All pickups in...
Fri, 15 Nov, 2019 at 3:48 PM
I would like to re-schedule the pickup
We have noted the change on pickup date you have requested.  Kindly confirm the new pickup date and time so we can have it re-booked accordingly and notify ...
Fri, 15 Nov, 2019 at 3:48 PM
Can I add instructions for pick up or delivery?
Kindly note that requests for updates on your pickup and delivery instructions can made by contacting customer service either via online chat or via email s...
Fri, 15 Nov, 2019 at 4:10 PM
Can I change the contact details of my sender and/or receiver?
Kindly note that requests for updates on your pickup and delivery contact information can made by contacting customer service either via online chat or via ...
Fri, 15 Nov, 2019 at 4:11 PM
Do we have an update on this delivery?
Delivery ETA is estimated but not guaranteed. Kindly note that follow ups are automatically made with the carrier in case your freight shows to have missed ...
Fri, 15 Nov, 2019 at 4:11 PM