TABLE OF CONTENTS

• General Settings FAQs
• Shopify FAQs

General Settings FAQs

Question: I don't want to display FreightExchange quotes at the checkout. Can I do that?

Answer: Yes! Whether you display rates at the checkout, the orders details will still be imported to the FreightExchange system for dispatch.

Question: I want to offer customers the option of collecting items from my physical store. Can I do that with your plugins?

Answer: Yes! Most online eCommerce systems give you the option of offering customers a Click and Collect service, in addition to offering accurate freight quotes from the FreightExchange plugins.

Question: I don't want to show FreightExchange rates at the checkout for certain products, can I do that?

Answer: Yes! Most online eCommerce systems allow you to set up rules to quote for freight on different products.

Question: I mostly ship to residential addresses. Can I get accurate quotes and avoid extra charges?

Answer: Yes! Our plugins allow you to configure the default delivery location settings, so that you always quote for a residential delivery.

Question: I mostly need tail lift deliveries. Can I get accurate quotes and avoid extra charges?

Answer: Yes! Our plugins allow you to configure the default delivery service settings, so that you always quote for a tail gate delivery service.

Question: If there is a FreightExchange quote that comes through at the checkout that is too high or needs to be adjusted can we do that? 

Answer: Every order that gets placed and imported to FreightExchange can be edited or deleted. It is only when you print the labels (in FreightExchange) that payment is required.

Question: Does the FreightExchange payment apply when the customer selects the freight service at the checkout of my store?

Answer: No. It is only when you print the labels from FreightExchange that payment is required.

Question: I have the Australia Post / Sendle / Shippit plugin installed on my store. Who's rates will appear at the checkout?

Answer: You can manually choose which plugins provide rates at the checkout on stores on most eCommerce platforms.

Question: Can I ship orders internationally with FreightExchange?

Answer: No. We only support domestic shipping at this point in time.

Question: Can I ship DG orders with FreightExchange?

Answer: Yes. We support DG shipping.

Question: Can I put a mark up on my freight. 

Answer: Certainly. You can add a mark up in percentage or any fixed amount if you want to. 

Question: Can I remove the "FreightExchange" word on the shipping screen on my store.

Answer: Not at the moment. That's part of our branding but we will be introducing that as an optional feature soon

Question: I have a combination of physical and digital products. Will the shipping calculations still be accurate?

Answer: We currently do not offer support for product combinations. However, you can create customized rules on WooCommerce or Shopify, as some of our customers have done.

Question: Can I have more than 1 freight plugin running in my WooCommerce/Shopify Store?

Answer: As of the moment, you can't use other plugins with our FreightExchange plugin.

Shopify FAQs

Question: In Shopify, I notice there is a handling fee of $75 surcharge. This charge doesn’t seem to be reflecting on the cost breakdown in FreightExchange.

Answer: The handling fee is configured in your Shopify setup. To set or adjust it:

1. Go to Settings > Shipping and delivery in Shopify.
2. Click the shipping profile you want to edit (you’re already on one!).
3. Next to the carrier-calculated rate, click the menu and select Edit shipping option.
4. In the Handling fee section, enter either a flat amount or a percentage to add on top of the carrier rate.
5. Click Done, then Save.

⚠️ Note: The handling fee set in Shopify is not passed from the FreightExchange plugin. It is a Shopify setting that can be changed in your store, and it will not reflect in the cost breakdown in FreightExchange quotes. 

Question:  How should I handle products with multiple variants or packages in Shopify for accurate FreightExchange quotes?

Answer:  Follow these guidelines:

1. Multiple Variants with Same Dimensions
   • Even if a product has multiple variants with the same dimensions, create separate packaging entries for each variant SKU in FreightExchange.
2. Single-Package Products
   • If a product ships in a single package, delete any PackagingIds metafields in Shopify.
3. Products with Multiple Packages
   • In Shopify, create a custom metafield called packagingids for your products.
   • Enter the corresponding FreightExchange Packaging Ids into this metafield.
   • Important: To ensure the plugin correctly identifies the SKUs, separate multiple IDs with commas without spaces.
     • Purpose: The plugin reads the IDs exactly as entered. Extra spaces will prevent it from matching SKUs correctly.
     • ✅ Correct: ID01-0,ID01-1,ID01-2
     • ❌ Incorrect: ID01-0, ID01-1, ID01-2