Frequently Asked Questions

While we've made it fairly straight forward to connect your stores to show rates on checkout, and import orders, there are always more questions to be answered. We've compiled some of these questions below.

Question: I don't want to display FreightExchange quotes at the checkout. Can I do that?

Answer: Yes! Whether you display rates at the checkout, the orders details will still be imported to the FreightExchange system for dispatch.

Question: I want to offer customers the option of collecting items from my physical store. Can I do that with your plugins?

Answer: Yes! Most online eCommerce systems give you the option of offering customers a Click and Collect service, in addition to offering accurate freight quotes from the FreightExchange plugins.

Question: I don't want to show FreightExchange rates at the checkout for certain products, can I do that?

Answer: Yes! Most online eCommerce systems allow you to set up rules to quote for freight on different products.

Question: I mostly ship to residential addresses. Can I get accurate quotes and avoid extra charges?

Answer: Yes! Our plugins allow you to configure the default delivery location settings, so that you always quote for a residential delivery.

Question: I mostly need tail lift deliveries. Can I get accurate quotes and avoid extra charges?

Answer: Yes! Our plugins allow you to configure the default delivery service settings, so that you always quote for a tail gate delivery service.

Question: If there is a FreightExchange quote that comes through at the checkout that is too high or needs to be adjusted can we do that? 

Answer: Every order that gets placed and imported to FreightExchange can be edited or deleted. It is only when you print the labels (in FreightExchange) that payment is required.

Question: Does the FreightExchange payment apply when the customer selects the freight service at the checkout of my store?

Answer: No. It is only when you print the labels from FreightExchange that payment is required.

Question: I have the Australia Post / Sendle / Shippit plugin installed on my store. Who's rates will appear at the checkout?

Answer: You can manually choose which plugins provide rates at the checkout on stores on most eCommerce platforms.

Question: Can I ship orders internationally with FreightExchange?

Answer: No. We only support domestic shipping at this point in time.

Question: Can I ship DG orders with FreightExchange?

Answer: Yes. We support DG shipping.

Question: Can I put a mark up on my freight. 

Answer: Certainly. You can add a mark up in percentage or any fixed amount if you want to. 

Question: Can I have more than 1 freight plugin running in my WooCommerce?

Answer: As of the moment, you can't use other plugins with our FreightExchange plugin. 

Question: Can I remove the "FreightExchange" word on the shipping screen on my store.

Answer: Not at the moment. That's part of our branding but we will be introducing that as an optional feature soon

Question: I have a combination of physical and digital products. Will the shipping calculations still be accurate?

Answer: We currently do not offer support for product combinations. However, you can create customized rules on WooCommerce or Shopify, as some of our customers have done.