Quote, print labels, book and track Team Global Express (TGE) shipments alongside our other carriers, all in one place. If you already have a TGE account and rates, setup takes three steps.
| Where you'll work Team Global Express FreightExchange |
In this article
- Get your account details from TGE
- Set up your carrier account
- Ask us to set it up for you
- Check your setup
- Where to find everything
- Troubleshooting
- Need help
1. Get your account details from TGE
1.1 Ask your account manager for your details Team Global Express
Ask your TGE account manager for these details for each account you want to connect.
| Detail | What it is |
|---|---|
| Account number | Your TGE account number |
| Tracking prefix | The tracking number prefix for the account |
| Service codes | The services you want to use on the account |
| Label service codes | Needed to print labels |
| Business unit service codes | Needed for each account |
| Product codes | Needed for each account |
| Connote and SSCC counters | The number ranges TGE gives you for label barcodes |
1.2 Request your connote and SSCC ranges Team Global Express
Your account manager can't give you these numbers over email. Request them through the TGE Connote/SSCC Range Request form, using the values below.
| Setting | What to choose |
|---|---|
| New range or replenishment | Choose New Range for a first time setup. Choose Range Replenishment if you already have a range and need more numbers. |
| Company name | Use the company name on your TGE account. |
| Business unit | Choose the TGE business unit the range is for. Your TGE account manager can help with this. |
| Account number | Enter your account number for that business unit. |
| Are you using MyTeamGE APIs? | Select Yes. |
| Notes | You can usually leave this blank. It's mainly used for replenishment requests. |
| Trading Partner or Platform Partner name | Enter FREIGHTEXCHANGE. |
| Email address | Enter the address where TGE should send your range details. |
TGE will email your connote and SSCC ranges to that address.
| Only use the exact ranges TGE sends you. Test, guessed or reused numbers will cause label and manifest errors. |
2. Set up your carrier account
2.1 Enter your TGE details FreightExchange
- Follow the steps in How to connect your BYO carrier accounts.
- Enter the details from section 1.
- Check your connote and SSCC counters carefully before you save.
| Connote and SSCC counters are locked once you save them. To fix a counter later, contact our support team. |
2.2 Add your own rates FreightExchange
To show your own TGE rates in quotes, upload your rate card. See Manage BYO carrier zones, transit times and rate cards.
3. Ask us to set it up for you
Our team can configure your carrier account and upload your rate cards for you. This is a one off setup service and a fee applies. Email support@freightexchange.com.au and we'll take it from there.
4. Check your setup
Book a test shipment before you start live bookings. A five minute test now can save you from rejected labels and manifest errors later.
- Run a few sample quotes and check the rates match your TGE rate card.
- Print a test label and ask your TGE account manager to approve it.
- Ask your account manager to confirm the booking came through on their side.
5. Where to find everything
| What you need | Where to find it |
|---|---|
| Connote and SSCC ranges | Connote/SSCC Range Request form |
| Carrier account setup | How to connect your BYO carrier accounts |
| Rate card upload | Manage BYO carrier zones, transit times and rate cards |
6. Troubleshooting
| Problem | Where to fix it | What to check |
|---|---|---|
| Label or manifest errors | Team Global Express and FreightExchange | Check you're using the exact connote and SSCC ranges TGE sent you, not test, guessed or reused numbers. |
| A saved counter is wrong | FreightExchange support | Counters are locked after saving, so contact our support team. |
| You need more connote or SSCC numbers | Team Global Express | Submit the form again and choose Range Replenishment. |
| Quotes don't match your TGE rates | FreightExchange | Check you've uploaded your current rate card. |
7. Need help
| Read our FAQs or email Support. |
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