FreightExchange Help Desk

Getting Started 8

• Getting Started with FreightExchange
• Can I integrate with FreightExchange?
• How to configure user permissions
• Where is my API Key?
• About User Permissions

View all 8

Carrier Management 28

• Courier Rate Uploads
• Delivering to PO Boxes
• Connecting a Direct Freight Express (DFE) account
• Connecting an Australia Post or Startrack account
• Change Fuel Surcharges and Taillift/Tailgate Fees

View all 28

Cost Centres 3

• How to use Cost Centres for Carrier Selection
• How to create and edit cost centres
• Getting quotes & making bookings using cost centres

FreightIQ 3

• FreightIQ Metrics Definitions
• How to use FreightIQ
• Exception Reports

Customised Tracking Pages 1

• Customised Tracking Page

Invoice Reconciliation 6

• Reconcile Paper Invoices - Consignment/Order Line Items
• Reconcile Paper Invoices - Getting Started
• Upload An Itemised Invoice For Reconciliation
• Invoice Reconciliation Definitions
• Commence or Continue Reconciling an Invoice

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Cancelling a consignment 2

• How to cancel a consignment
• How to change consignment details carriers

Security, Privacy, Compliance and Backups 3

• Backups
• Unauthorised and malicious access attempts
• System logs and error messages

Settings and Configuration 12

• Adding a new user to your company login
• How can I reset my password?
• How to Change your Password
• How To Create and Edit Shipper References
• How To Manage Company Email Notifications

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The UAT / Demo System 1

• How do I make a credit card payment in the UAT system?