Getting Started

How do I sign up?
Here are instructions on how to create a login as a Shipper. To sign up, please navigate to or click ...
Thu, 13 Jan, 2022 at 4:39 PM
Can I get the nearest depot to XX?
Kindly note that you will need to book in a job first, and tick the corresponding boxes to advise whether you want a depot drop-off or a depot collection. O...
Fri, 22 Nov, 2019 at 11:29 AM
Create Login
To log in navigate to Click LOG IN Enter your email address and password. If you've forgotten your ...
Tue, 26 Nov, 2019 at 10:19 AM
Cut-Off Times
When can I make a booking and still get my freight collected? Generally speaking, carrier cut-off time is midday or around 12 noon local time.  This ...
Fri, 21 Feb, 2020 at 4:18 PM
Repeat or Rebook A Shipment
Rebooking a consignment Navigate to the Manage Bookings screen Find the consignment you wish to rebook by clicking the "Repeat Booking" icon...
Wed, 29 Jul, 2020 at 10:02 AM
How to request a specialised quote
What you need to know before getting a quote  In order to get a quote, you will always need to have ALL the following information ready:  International...
Fri, 30 Oct, 2020 at 9:25 AM
How to make a booking
Making a booking If you already have an Account with FreightExchange, you can follow the steps below: 1. Ensure that you are on our Single Page Quot...
Thu, 22 Oct, 2020 at 4:28 PM
DG form for TNT and TOLL
Attached are DG forms for TNT and TOLL Kindly fill out a copy to be sent to,au or attach via the manage bookings page. Another cop...
Wed, 13 Jan, 2021 at 10:26 AM
Guide to uploading Courier Rates
Steps to complete the rate sheet template The courier rate sheet template has five tabs which must be completed: Courier Rates Zones Services Cate...
Mon, 9 Aug, 2021 at 12:16 PM
Exporting contacts from Xero
Mon, 20 Sep, 2021 at 1:43 PM