Making A Booking

Can I add more items or amend dimensions of freight on my booking? Can I change the pickup or delivery address on my booking?
Kindly note that requests for amendment that may affect the freight costs (such as address changes, freight count and freight dimension changes) can be made...
Fri, 15 Nov, 2019 at 4:11 PM
Do we have an update on this delivery?
Delivery ETA is estimated but not guaranteed. Kindly note that follow ups are automatically made with the carrier in case your freight shows to have missed ...
Fri, 15 Nov, 2019 at 4:11 PM
View All Bookings from Your Company
Checking bookings from your company all at one go Log into your FreightExchange account and click on "Manage Bookings". All the ...
Fri, 22 Nov, 2019 at 12:13 PM
How do I change or cancel my booking?
Do you need to cancel to change some details in your booking? Written by FreightExchange Operations Updated over a week ago We get that in freight...
Fri, 22 Nov, 2019 at 11:44 AM
I don't have a forklift to load and unload. What do I do?
Do you need the carrier to load and unload your heavy items? If your freight is under 600kgs and smaller than 200cm (length) x 200cm (width) x 200cm (hei...
Thu, 21 Nov, 2019 at 5:19 PM
How do I add an attachment to my booking?
Once you have made a booking, please see the instructions below on how to add photos (proof of packaging, dimensions and weights). Once you’ve c...
Fri, 22 Nov, 2019 at 2:14 PM
Delete Orders or Consignments
Delete Orders or Consignments Cancelled orders or consignments can be deleted from the Transport Planning screen Step by Step Guide Navigate t...
Tue, 26 Nov, 2019 at 10:12 AM
How do I book International freight?
Here are instructions on how to get international quotes If you already have an Account with FreightExchange, you can follow the steps below for genera...
Thu, 22 Oct, 2020 at 4:23 PM
Where are my Barcoded Labels?
How to find your barcoded labels on the platform To print your labels, please follow the steps below on how to print it: Click the first icon on the ...
Mon, 21 Sep, 2020 at 3:29 PM
How to Create and Manage Your Enquiries
Getting your queries raised and answered just got easier! Step by Step Instructions Go to your Manage Booking screen Find the booking you wish to que...
Fri, 2 Oct, 2020 at 1:24 PM