Do you operate a business from home? 

Pickups from houses and apartments attract a residential pick up/delivery fee. There are a number of reasons for this:

Access: residential addresses cannot always be accessed by large trucks, therefore our carriers need to switch vehicles to pick-up or deliver your items. This adds to the cost.

Futile pick-ups and deliveries: if the driver goes to your address and cannot pickup or deliver your items because there’s nobody home then this adds to the cost.