Do you need to cancel to change some details in your booking?
Written by FreightExchange Operations
Updated over a week ago

We get that in freight, sometimes things change, so you can exchange messages and documents via email, our online live chat (between 8am - 5:30pm AEST or AEDT on business days) and our online portal prior to booking.

Once you’ve decided on the right option for you, shipment confirmation details are provided in a confirmation email.

However, once you have a confirmed booking with a FreightExchange carrier, charges will apply if your requirements change or you need to cancel the shipment. By having this policy, our carriers can accept bookings with confidence, and we keep everyone's costs low.