New Customers

For new customers, it's important for us to understand your freight needs. Part of this process is to understand how you package and load your freight. Photos are the simplest way of doing this!


In order to keep drivers safe, it's essential that you've packaged your goods carefully. We will sometimes seek clarifications to ensure we're not asking drivers to lift things that are awkward, dangerously packaged or too heavy.


Freight pricing uses weights and dimensions to calculate the amount of space taken on a truck, and therefore how much to charge you.

If you get the dimensions or service wrong, additional charges may be applied. We usually try and catch any potential issues by asking for proof of dimensions or photos of your goods.